Customer services

If you have a general enquiry about EastCoastbuses, please consult our FAQ page or complete the form below and we’ll get back to you as soon as possible

What are you contacting us about? *

Your details

Title *

Forename *

Surname *

Address line 1 *

Address line 2

Address line 3

Postcode *

A contact number and email address are helpful in case we need to get in touch with you and ask for more information about your query or complaint. If you are contacting us about an m-ticket query, please use the email address and mobile number registered to the account.

Email *

Daytime telephone number *

Details of the service you were on:

If you paid a cash fare, you can get all of the information we ask for below from your bus ticket.

Date of incident

Time of incident Please enter in 24hr time, i.e. 17:45 for 5:45pm


Location of incident

Travelling from

Travelling to

Bus fleet number or registration

Your message *